Home / Courses / Networking & Security / Administering Avaya Aura Communication Manager

Administering Avaya Aura Communication Manager

Name: Administering Avaya Aura Communication Manager
Availability: InStock
Rating: 4.6 (5878 reviews)

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager.

4.6 out of 5 rating
Last updated : 23/07/2026
English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

Enquire Now

Download Overview

Duration:

40.00 hours

32.5 CPD hours

Overview:

This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager.

Description:

Course Topics:

- Explainthe role of Communication Manager (CM) in the Avaya Aura® core
- Describe the role of System Manager for administering Communication Manager
- Configure key CM components such as the Dial Plan, Feature Access Codes and Endpoints
- Explain the Class of Restriction (COR) and Class of Service (COS) features
- Define CM Call Treatment options such as Call Coverage and Call Forward
- Configure CM User features including Bridged Call Appearance, Priority Calling and Abbreviated Dialing
- Administer CM Group features such as Hunt Groups, Pickup Groups and Team Button
- Define CM announcements and create a Meet-me Conference Bridge
- Configure Trunks and Call Routing using the Automatic Alternate Routing (AAR) and Alternate Route Selection (ARS) features
- Perform Basic CM maintenance and troubleshooting

Course Outline:

Course Syllabus :

- Module 1 -Communication Manager Overview
- Module 2 - Connecting to Avaya Aura® Lab (Exercise)
- Module 3 - Communication Manager Interfaces and System Forms
- Module 4 - Verify Basic System Configuration (Exercise)
- Module 5 - Endpoints and Station User Administration
- Module 6 - Review Existing Endpoints/Stations (Exercise)
- Module 7 - Class of Restriction (COR)
- Module 8 - Class of Service (COS)
- Module 9 - Communication Manger Station User Administration, COR and COS (Exercise)
- Module 10 (Exercise) - Administer Avaya Workplace and Avaya one-X® Communicator clients and place calls
- Module 11 - Call Hold, Transfer, and Conference
- Module 12 - Call Forward
- Module 13 - Call Forward (Exercise)
- Module 14 - Priority Calling
- Module 15 - Bridged Call Appearance
- Module 16 - Bridged Call Appearance (Exercise)
- Module 17 - Call Coverage
- Module 18 - Call Coverage (Exercise)
- Module 19 - Abbreviated Dialing & Autodial
- Module 20 - Abbreviated Dialing & Autodial (Exercise)
- Module 21 - Hunt Groups
- Module 22 - Automatic Call Distribution (ACD) and Expert Agent Selection (EAS)
- Module 23 - Automatic Call Distribution (ACD) and Expert Agent Selection (EAS) (Exercise)
- Module 24 - Station Lock
- Module 25 - Station Lock (Exercise)
- Module 26 - Call Pickup
- Module 27 - Call Pickup (Exercise)
- Module 28 - Team Button
- Module 29 - Team Button (Exercise)
- Module 30 - Announcements
- Module 31 – Announcements (Exercise)
- Module 32 - Meet-me Conference
- Module 33 - Meet-me Conference (Exercise)
- Module 34 - Trunks
- Module 35 - Trunk Administration
- Module 36 - Administer an H.323 Trunk (Exercise)
- Module 37 - Automatic Alternate Routing (AAR)
- Module 38 - Facility Restriction Level (FRL)
- Module 39 - Uniform Dialing Plan (UDP)
- Module 40 - Administering AAR and UDP (Exercise)
- Module 41 - Alternate Route Selection (ARS)
- Module 42 - Administer ARS and Toll table (Exercise)
- Module 43 - Using the Toll table to enable and restrict calls (Exercise)
- Module 44 - Extension to Cellular - EC500
- Module 45 - Extension to Cellular - EC500 (Exercise)
- Module 46 - Save Translation and Backup
- Module 47 - Troubleshooting Alarm, Error and Event Reports
- Module 48 - Security and Real Time Monitoring
- Module 49 - Reports
- Module 50 - Reset System Levels
- Module 51 - System Logs
- Module 52 - Maintenance & Support (Exercise)

Available Delivery Options for Administering Avaya Aura Communication Manager

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

How many CPD hours does Administering Avaya Aura Communication Manager provide?

The 5 day Administering Avaya Aura Communication Manager course gives you up to 32.5 CPD hours/structured learning hours.

Do you provide training for Administering Avaya Aura Communication Manager?

Yes, we provide corporate training, dedicated training and closed classes for Administering Avaya Aura Communication Manager. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of Administering Avaya Aura Communication Manager?

The Administering Avaya Aura Communication Manager training takes place over 5 day(s), with each day lasting approximately 40.00 hours including breaks.

What other terms do people search for?

Popular related searches include: Administering Avaya Aura Communication Manager, Avaya, 61451V

Why are Nexus Human the best provider for Administering Avaya Aura Communication Manager?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for Administering Avaya Aura Communication Manager?

Yes, the discount code PENPAL5 is currently available for Administering Avaya Aura Communication Manager training. Only one discount code can be used per booking.

DURATION 1 Day

No scheduled classes available at this time.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable.

To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.