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4.6 out of 5 rating
Last updated 21/01/2026
English
Data Analysis and Visualization with Microsoft Excel
Organizations that rely on instinct often miss key opportunities. The ones that trust their data? They win more customers, keep them longer, and earn more in the process. In fact, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain them, and 19 times more likely to be profitable. This course shows you how to use Microsoft Excel to make sense of data and communicate it clearly. You®ll learn how to organize, clean, and analyze datasets, build dashboards that update with a click, and present insights using tools like PivotTables, Power Pivot, and geospatial charts. For professionals responsible for reporting, forecasting, or decision support, this training delivers practical, real-world skills you can apply right away.
This course gives you the tools to move beyond rows and columns and start driving decisions with data. You®ll build confidence using Excel to solve real business problems®turning raw data into insight, and insight into action. Clean and prepare data using tables, formulas, and functions Analyze trends and patterns with PivotTables and PivotCharts Build interactive dashboards with slicers and timelines Use geospatial and statistical tools to deepen your analysis Model data using Power Pivot and connect multiple sources
Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Excel. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Excel. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.
Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Outlook. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Outlook. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.
Mastering Microsoft Copilot for Microsoft PowerPoint
Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft PowerPoint. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft PowerPoint. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.
Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Teams. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Teams. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.
MS-4018 Draft, analyze, and present with Microsoft 365 Copilot
This course directs users to learn common prompt flows in Microsoft 365 apps including PowerPoint, Word, Excel, Teams, and Outlook. It also introduces Copilot Chat and discusses the difference between work and web grounded data.
This two-day course is designed for AWS Sysops administrators interested in learning how Azure is administered. In this workshop which combines lecture with hands-on practical exercises and discussion/review, you will be introduced to Azure Administration, Azure Networking, Azure Compute, Azure Storage, and Azure Governance. During the workshop, you will apply this knowledge - building end-to-end architecture that demonstrates the main features discussed.
AZ-020T00 - Microsoft Azure solutions for AWS Developers
A three-day course designed to teach AWS (Amazon Web Services) developers how to prepare end-to-end solutions in Microsoft Azure. In this course you will construct Azure App Service Web App solutions and Azure Functions, use blob or Cosmos DB storage in solutions, implement secure cloud solutions that include user authentication and authorization, implement API management, and develop event- and message-based solutions, and monitor, troubleshoot, and optimize your Azure solutions. You will learn how developers use Azure services, with additional focus on features and tasks that differ from AWS, and what that means for you as you develop applications that will be hosted by using Azure services
AZ-030T00-A: Microsoft Azure technologies for AWS architects
This course teaches Solutions Architects who have previously designed for Amazon Web Services how to translate business requirements into secure, scalable, and reliable solutions for Azure.
After completing this course, students will be able to:Secure identities with Azure Active Directory and users and groups.Implement identity solutions spanning on-premises and cloud-based capabilitiesApply monitoring solutions for collecting, combining, and analyzing data from different sources.Manage subscriptions, accounts, Azure policies, and Role-Based Access Control.Administer Azure using the Resource Manager, Azure portal, Cloud Shell, and CLI.Configure intersite connectivity solutions like VNet Peering, and virtual network gateways.Administer Azure App Service, Azure Container Instances, and Kubernetes.
AZ-040T00: Automating Administration with PowerShell
This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.
AZ-1001 Deploy and manage containers using Azure Kubernetes Service
In this learning path, you practice deploying containers, container orchestration, and managing clusters on Azure Kubernetes Service. The skills validated include deploying, configuring, and scaling an Azure Kubernetes Service cluster. Also, deploying an Azure Container Registry instance and deploying an application into an Azure Kubernetes Service cluster.
AZ-1003 Secure storage for Azure Files and Azure Blob Storage
In this learning path, you practice storing business data securely by using Azure Blob Storage and Azure Files. The skills validated include creating storage accounts, storage containers, and file shares. Also, configuring encryption and networking to improve the security posture.
MS-040T00-A Manage SharePoint and OneDrive in Microsoft 365
Content is the most critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365.
Configure SharePoint Sites.Manage sites storage limits.Deploy OneDrive sync client.Use Group Policy to control OneDrive sync client settings.Manage external sharing for data in Microsoft SharePoint and OneDrive.Configure user profile properties.Manage audiences.Use the App Catalog to manage custom apps.Create and manage term groups, term sets, and terms.Describe the difference between modern and classic search experiences.
This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Microsoft Entra Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management. In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365's security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Microsoft Entra ID Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization's security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint. Once you have this understanding of Microsoft 365's security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels.
This course examines the key elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. This course is designed for IT Professionals who deploy and manage the messaging infrastructure for Microsoft 365 in their organization.
After completing this course, students will be able to:Configure and manage the transport pipelineManage and troubleshoot mail flow and transport issuesManage message hygiene and complianceManage authentication for messagingConfigure organizational settings and sharingManage mobile devicesManage role-based permissionsCreate and manage recipient objects and resourcesPlan, implement, and troubleshoot public foldersPlan a hybrid environmentPerform mailbox migrationsDeploy and troubleshoot a hybrid environment
This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.
MS-4007 Copilot for Microsoft 365 User Enablement Specialist
Learn how to drive adoption of Microsoft Copilot for Microsoft 365 using the Microsoft 365 adoption framework to create and implement a robust adoption plan.
MS-4008 Copilot for Microsoft 365 Interactive Experience for Executives
Discover how Microsoft Copilot for Microsoft 365 elevates workplace productivity and innovation. This experience, tailored for the modern business leader, provides insights on crafting contextual prompts for Copilot and includes engaging use case exercises that showcase seamless integration into daily workflows.
AI-050T00: Develop Generative AI Solutions with Azure OpenAI Service
Note Generative AI is a fast-evolving field of artificial intelligence, and the Azure OpenAI service is subject to frequent changes. The course materials are maintained to reflect the latest version of the service at the time of writing. Azure OpenAI Service provides access to OpenAI's powerful large language models such as GPT; the model behind the popular ChatGPT service. These models enable various natural language processing (NLP) solutions to understand, converse, and generate content. Users can access the service through REST APIs, SDKs, and Azure OpenAI Studio. In this course, you'll learn how to provision Azure OpenAI service, deploy models, and use them in generative AI applications.
AI-102T00 Designing and Implementing a Microsoft Azure AI Solution
AI-102 Designing and Implementing an Azure AI Solution is intended for software developers wanting to build AI infused applications that leverage Azure AI Services, Azure AI Search, and Azure OpenAI. The course will use C# or Python as the programming language.
AI-3002 Create document intelligence solutions with Azure AI Document Intelligence
In this learning path, you'll see how Azure AI Document Intelligence solutions can enable you to capture data from typed or hand-written forms. You'll also learn how to build a solution for your custom form types and integrate that solution into an Azure Cognitive Search pipeline.
Design a solution that analyzes your business forms by using Azure AI Document Intelligence. Create a solution that analyzes common documents by using Document Intelligence. Create a solution that analyses different custom form types by using Document Intelligence. Include an Azure AI Document Intelligence service as a custom skill in an Azure Cognitive Search pipeline.
AI-3003 Build a natural language processing solution with Azure AI Services
Natural language processing (NLP) solutions use language models to interpret the semantic meaning of written or spoken language. You can use the Language Understanding service to build language models for your applications.
AI-3004 Build an Azure AI Vision solution with Azure AI services
Computer vision is an area of artificial intelligence that deals with visual perception. Azure AI Vision includes multiple services that support common computer vision scenarios.
AI-3016 Develop Custom Copilots with Azure AI Studio
Generative Artificial Intelligence (AI) is becoming more accessible through easy-to-use platforms like Azure AI Studio. Learn how to build generative AI applications like custom copilots that use language models and prompt flow to provide value to your users.
In this learning path, business leaders will find the knowledge and resources to adopt AI in their organizations. It explores planning, strategizing, and scaling AI projects in a responsible way.
MB-210T01 Dynamics 365 for Customer Engagement for Sales
Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.
After completing this course, you will be able to:Install and configure the applicationIdentify common sales scenariosComplete a sales cycleConfigure product catalogManage customer recordsUtilize analytics tools with customer data
This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.
Configure advanced settingsManage marketing content, templates and integrationsCreate and manage leadsDesign and create marketing forms and pagesCreate and manage segmentsSet up and launch customer journeysCreate and manage eventsDistribute and analyze surveys
MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.
Install and configure the customer service appIdentify common customer service scenariosComplete a case resolution processAnalyze customer service dataAutomate case management record processingCreate and use knowledge articlesCreate and use entitlements and service level agreements
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
Identify the key components involved in Field Service Implementations.Define the products and services that will be delivered to customers.Determine which pricing options to use in specific scenarios.Determine which resources are required.
MB-260T00: Microsoft Customer Data Platform Specialty
Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data.
After completing this course, you will be able to:Clean, transform, and ingest data into Dynamics 365 Customer InsightsCreate a unified customer profileWork with Dynamics 365 Audience insightsEnrich data and predictionsSet up and manage external connectionsAdminister and monitor Customer Insights
MB-300T00 Microsoft Dynamics 365: Core Finance and Operations
Dynamics 365 Finance and Operations apps include, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. This foundational course provides students with the important first steps in automating and modernizing both global financial and supply chain operations.
This course provides the practical knowledge toNavigate and efficiently use search, filtering and queriesUse operational workspacesWork with Business Document ManagementWork with record templatesIntegrate Power BI with Dynamics 365 Finance and Operations appsPersonalize workspacesRun and analyze security reportsCreate and use workflow for approvalWork with Organization Hierarchy and its purposes.How to use personalization featureUse Data Management workspaceCreate and use and entity templatesImport and export data and manage data by using Office Integration
MB-310T00 Dynamics 365 for Finance and Operations, Financials
This course covers the financial aspects of Dynamics 365: configure and use essential financial components, accounts payable, accounts receivable, collections, budgeting, fixed assets, and additional functionality
Understand and perform financial duties in Dynamics 365 Finance
The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.
Upon completing this course, the participants will gain valuable knowledge and skills including the ability to: - Successfully pass the CCSP exam. - Understand the fundamentals of the cloud computing architecture framework. - Understand security challenges associated with different types of cloud services. - Identify and evaluate security risks for their organization's cloud environments. - Select and implement appropriate controls to ensure secure implementation of cloud services. - Thoroughly understand the 6 essential core domains of the CCSP common body of knowledge: 1. Architectural Concepts & Design Requirements 2. Cloud Data Security 3. Cloud Platform & Infrastructure Security 4. Cloud Application Security 5. Operations 6. Legal & Compliance
Certified Information Systems Security Professional (CISSP)
In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)® for information systems security professionals.
In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security.
Upon successful completion of this course, students will be able to: Identify enterprise security fundamentals. Apply enterprise security technology solutions. Implement security design and solutions. Manage risk, policies and procedures within an enterprise. Integrate security solutions within an enterprise. Conduct security research and analysis.
The course introduces tools and tactics to manage cybersecurity risks, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and handle incidents as they occur.
In this course, you will assess and respond to security threats and operate a systems and network security analysis platform. You will: - Assess information security risk in computing and network environments. - Analyze reconnaissance threats to computing and network environments. - Analyze attacks on computing and network environments. - Analyze post-attack techniques on computing and network environments. - Implement a vulnerability management program. - Collect cybersecurity intelligence. - Analyze data collected from security and event logs. - Perform active analysis on assets and networks. - Respond to cybersecurity incidents. - Investigate cybersecurity incidents. - Address security issues with the organization's technology architecture.
CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn. CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.
Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.
CompTIA SecurityX serves as the capstone certification in the CompTIA Cybersecurity Career Pathway, intended to be the final certification for those seeking to prove their mastery of advanced cybersecurity skills. Targeted at professionals with 5 to 10 years of experience, SecurityX represents the pinnacle of cybersecurity certifications. It is specifically designed for senior security engineers and security architects tasked with leading and improving an enterprise's cybersecurity readiness.
This is an advanced, expert-level course. Although not required to attend, students are strongly encouraged to have taken and passed another associate level certification in the security, compliance and identity portfolio (such as AZ-500, SC-200 or SC-300) before attending this class. This course prepares students with the expertise to design and evaluate cybersecurity strategies in the following areas: Zero Trust, Governance Risk Compliance (GRC), security operations (SecOps), and data and applications. Students will also learn how to design and architect solutions using zero trust principles and specify security requirements for cloud infrastructure in different service models (SaaS, PaaS, IaaS).
CompTIA A Plus Certification (Exams 220-1101 and 220-1102)
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102.
At completion of this course, you will be able to:Install and configure end-user devices and softwareAddress connectivity problemsPerform basic cybersecurity mitigationsTroubleshoot common problems to diagnose and resolve issuesDemonstrate basic knowledge of scripting, the cloud, and virtualization
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry-recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end-point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
Install and configure mobile devices Compare and contrast networking hardware Configure internet connections and wireless networking Troubleshoot hardware and networks Install motherboards, RAM, storage devices, CPUs and add-on cards Deploy and configure connected devices Summarize cloud-computing concepts and virtualization
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. This course follows after the A+ Part 1 course and prepares you for the A+ Core 2 exam 220-1101.
Identify, install and configure Windows Operating System features Perform OS installations and upgrades Identify features and tools of macOS Identify features and tools of Linux OS Summarize security measures and protocols Configure SOHO network security Manage security settings Troubleshoot Windows OS problems Explain change-management best practices Implement workstation backup and recover methods Identify the basics of scripting
In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security.
Upon successful completion of this course, students will be able to: Identify enterprise security fundamentals. Apply enterprise security technology solutions. Implement security design and solutions. Manage risk, policies and procedures within an enterprise. Integrate security solutions within an enterprise. Conduct security research and analysis.
CompTIA Cloud Essentials Plus Certification (Exam CLO-002)
Students will weigh the pros and cons of cloud computing to make effective decisions and meet IT challenges.
Upon successful completion of this course, students will be able to: Learn the fundamental concepts of cloud computing. Learn the business aspects and impact of cloud computing. Differentiate the types of cloud solutions and the adoption measures needed for each. Identify the technical challenges and the mitigation measures involved in cloud computing. Identify the steps to successfully adopt cloud services. Identify the basic concepts of ITIL®and describe how the ITIL®framework is useful in the implementation of cloud computing in an organization. Identify the possible risks involved in cloud computing and the risk mitigation measures, and you will also identify the potential cost considerations for the implementation of cloud and its strategic benefits.
In this course, you will learn how to implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions.
In this course, you will deploy, test, secure, manage, optimize, and troubleshoot a cloud solution. You will: - Prepare to deploy cloud solutions - Deploy a pilot project - Test a pilot project deployment - Design a secure network for cloud deployment - Determine CPU and memory sizing for cloud deployments - Determine storage requirements for cloud deployments - Plan Identity and Access Management for cloud deployments - Analyze workload characteristics to ensure successful migration to the cloud - Secure systems to meet access requirements - Maintain cloud systems - Implement backup, restore, and business continuity measures - Analyze cloud systems for required performance - Analyze cloud systems for anomalies and growth forecasting - Troubleshoot deployment, capacity, automation, and orchestration issues - Troubleshoot connectivity issues - Troubleshoot security issues
The course introduces tools and tactics to manage cybersecurity risks, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and handle incidents as they occur.
In this course, you will assess and respond to security threats and operate a systems and network security analysis platform. You will: - Assess information security risk in computing and network environments. - Analyze reconnaissance threats to computing and network environments. - Analyze attacks on computing and network environments. - Analyze post-attack techniques on computing and network environments. - Implement a vulnerability management program. - Collect cybersecurity intelligence. - Analyze data collected from security and event logs. - Perform active analysis on assets and networks. - Respond to cybersecurity incidents. - Investigate cybersecurity incidents. - Address security issues with the organization's technology architecture.
If you are a recent college graduate or young professional looking to stand out in a competitive job market, then the CAPM certification is a great choice to not only learn the foundations of Project Management but to add a credential to your resume to validate your knowledge. The CAPM certification from Project Management Institute (PMI®) allows aspiring project managers and recent graduates to distinguish themselves in the job market. Our CAPM certification boot camp fully prepares candidates for the 150-question, multiple-choice CAPM exam and satisfies the educational requirement to sit for the exam. Unlike the PMP certification, there is no additional work experience required to sit for the CAPM exam. Note: This course has been approved by PMI for 23 PDUs
Improved employee skills and qualifications Better utilization of tools and techniques A common project management language to improve communication Frameworks to identify, manage, and mitigate risk Immediate applicability to ongoing projects Complete understanding of how to take the CAPM exam
Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional body of knowledge for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG's refreshed Change Management certification is fully aligned with the change management body of knowledge.
Change and the individual Change and the organization Communication and stakeholder engagement Change practice
Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional body of knowledge for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG's refreshed Change Management certification is fully aligned with the change management body of knowledge.
The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative - but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. Successful candidates will have fulfilled the knowledge requirements for Change Management Institute accreditation.
ITIL® is the world's leading best practice framework for implementing IT Service Management. ITIL®version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 21 PDUs. This class includes an exam voucher.ITIL®, PRINCE2®, PRINCE2 Agile® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.
ITIL® 4 Specialist: Collaborate, Assure and Improve
This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL®4®s five management practices, namely, the ITIL®4 Relationship Management Practice, ITIL®4 Supplier Management Practice, ITIL®4 Service Level Management Practice, ITIL®4 Continual Improvement Practice, and the ITIL®4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices. The ITIL®4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL®framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL®4 Relationship Management Practice, ITIL®4 Supplier Management Practice, ITIL®4 Service Level Management Practice, ITIL®4 Continual Improvement Practice, ITIL®4 Information Security Management Practice publications. ITIL® is a registered trademark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.ITIL®, PRINCE2®, PRINCE2 Agile® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.
Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services. This 3-day course combines the key concepts, principles, values, and challenges of the Five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. ITIL®, PRINCE2®, PRINCE2 Agile® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Get value out of your ITIL® 4 knowledge by using it to successfully configure, deploy, and manage IT-enabled products and services. The ITIL®4 Specialist: Plan, Implement and Control combined practice module is a 3-day course designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. After completion of this course, these individuals will be able to demonstrate their understanding and application of the key concepts covered in the following five ITIL®Management Practices at both strategic and operational levels, and maximize value from these ITIL®4 practices: Change Enablement Deployment Management Release Management Service Configuration Management IT Asset Management. All rights reserved.As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. ITIL®, PRINCE2®, PRINCE2 Agile® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Accomplishing the Results You Want (Second Edition)
Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization's issues, time constraints, and save you money, too. Contact us to find out how.
Develop a leadership style that gets results Employ suitable motivation techniques for your team or unit Utilize your communication style to provide influence to drive direction Empower your team to achieve the results you and they want
This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization's issues, time constraints, and save you money, too. Contact us to find out how.
Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders
This one-day course will help you navigate changes in your professional and personal life. Learn about the personal transition process and how to build resilience and agency to the challenges change presents. Understand the underlying reasons for your responses to change and learn key tips to help you overcome resistance, and how to sustain your resiliency to change. Private classes on this topic are available. We can address your organization®s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs
In the interdependent workplace, we rely on each other to get things done. A professional network isn t something we can take for granted mapping work relationships can be a complex task and understanding different behavioral styles takes effort - but it pays off! Good working relationships means more than just reducing conflict and misunderstandings. It also means building trust, increasing influence, and benefitting from the knowledge and advice of co-workers and senior managers. This workshop will help you develop relationship building skills so you can communicate who you are, what you need, and why you need it in a way that builds trust, respect, and a professional reputation. Private classes on this topic are available. We can address your organization's issues, time constraints, and save you money, too. Contact us to find out how.
Describe the importance of effective work relationships Identify the interdependencies between you and your colleagues Communicate effectively to create rapport and connect with others Identify and maintain your network of professional relationships Develop collaborative, trust-based relationships that achieve meaningful results
Students will learn to understand the mechanics of the organization reading and interpreting financials, making sound business decisions, and setting a course while also developing the skills to guide and direct your workforce. Private classes on this topic are available. We can address your organization's issues, time constraints, and save you money, too. Contact us to find out how.
Recognize the importance of the big picture in business planning Leverage financial information to make sound business decisions Identify the importance of other financial levers to your business Understand the importance of ethics on long-term business success Appreciate how business etiquette affects your organizational success
Business Relationship Management Professional (BRMP®) Training
The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management (BRM). This course provides the why business relationship management is critical to your organization and what a BRM does to add value to your organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your unique organizational situations and allow you to show immediate value in your Business Relationship Management (BRM) role, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course
What business relationship management (BRM) is and the value it provides to an organization. The need for an organization to move beyond traditional goals focused on profits and products to encompassing a relationship-centered approach that maximizes value. The importance of integrating business relationship management into every facet of the organization. The importance of educating the organization about developing Business Relationship Management (BRM) capability to evolve culture, build partnerships, drive value, and satisfy purpose. How to apply BRM to the organization's triple bottom line of people, purpose, and planet. The basic knowledge, skills, and mindsets of the BRM role. The core BRM approaches, tools, and templates used to achieve results. The value and impact the BRM capability has on an organization.
Change Management Foundation Certification Prep (APMG)
The benefits of effective change management are considerable, both for organizations and the people in them. The costs of poor change management are equally compelling. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ®body of knowledge® for the discipline of change management which provides an independent benchmark for the professional knowledge expected of an effective change manager. This course will earn you 21 PDUs | 21 CDUs
Certified Data Center Facilities Operations Manager (CDFOM)
Managing the facilities of today's high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.
After completion of the course the participant will be able to:Perform the needs analysis translating business requirements to data center servicesSet-up and manage the data center operations teamImplement and monitor safety- and security practicesIdentify a suitable maintenance program for the data center facility and its equipmentSelect the appropriate policies and procedures required for data center operationsMonitor the data center availability, capacity and capabilityManage and implement basic data center projectsSet-up and implement an environmental sustainability programSelect an appropriate back-up site to support organizational resilienceIdentify and respond to risk in the data centerManage and support the document life cycleCreate a basic budget proposalSelect and manage vendors and measure their performanceManage data center assets
Certified Data Centre Environmental Sustainability Specialist (CDESS)
The CDESS® course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations.
After completion of the course the participant will be able to:Understand the impact of data centres on the environmentDescribe the various environmental/energy management standardsUnderstand the purpose and goals of the legally binding international treaties on climate changeImplement various sustainable performance metrics and how to use them in the data centre environmentManage data centre environmental sustainability using international standardsSet up the measurement, monitoring and reporting of energy usageUse power efficiency indicators in a variety of data centre designsUse best practices for energy savings in the electrical infrastructure and in the mechanical (cooling) infrastructureUse best practices for energy savings for the ICT equipment and data storageUnderstand the importance of water management and waste managementUnderstand the different ways to use sustainable energy in the data centreGet practical tips and innovative ideas to make a data centre more sustainable
CDCE® is the premier certification for data centre professionals in the data centre design/build and related fields.
This 5-day course is designed to prepare participants to analyse a given business case and perform technical evaluation for a project plan and a set of designs for the implementation of a mission critical data centre.The course also engages participants in product evaluations and demonstrates how to select equipment and develop equipment test scripts (IET) and integrated performance and validation testing (IPVT). CDCE® builds upon knowledge gained in CDCP and CDCS courses. Participants who pass the exam will join the industry's elite data centre project design experts.CDCE® is the highest level training in the EPI Design and Build training track under the EPI Data Centre Training Framework. Participants must hold a valid CDCS certificate in order to be able to register for the CDCE class.
Certified Data Centre Facilities Operations Specialist (CDFOS)
Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly.
The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.The CDFOS® (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS® (Data Centre Operations Standard).
This course is designed to expose participants to a step-by-step methodology which will enable them to reduce the risks involved when undertaking a data centre migration. It will also give participants a lot of valuable practical hints and tips by trainers having extensive experience in moving and consolidating mission critical data centre.
After completion of the course the participant will be able to:1. Develop and review their data centre strategy2. Use different risk assessment methodologies together with practical tips specifically for data centre migrations to reduce the risk during a data centre migration3. Understand different migration strategies4. Understand the legal aspects when migrating a data centre5. Understand the importance of Business Service Reviews and Service Level Objectives6. Size and design the target data centre7. Understand the importance of detailed discovery and how dependencies influence migration waves8. Understand the safety requirements during migration19. Get lots of practical tips when moving to another data centre
The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects.
After completion of the course the participant will be able to: Choose an optimum site for mission-critical data centre based on current and future needs' Describe all components that are important for high availability in a data centre and how to effectively setup the data centre Name and apply the various industry standards' Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre. Review the electrical distribution system to avoid costly downtime Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques' Create effective maintenance contracts with equipment suppliers ensuring the best return on investment Setup effective data centre monitoring ensuring the right people get the right message Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre
Certified Data Centre Risk Professional (CDRP) Instructor led, in person or live online 2 day training course.
After completion of the course, the participant will be able to:1. Understand the different standards and methodologies for risk management and assessment2. Establish the required project team for risk management3. Perform the risk assessment, identifying current threats, vulnerabilities and the potential impact based on customised threat catalogues4. Report on the current risk level of the data centre both quantitative and qualitative5. Anticipate and minimise potential financial impacts6. Understand the options for handling risk7. Continuously monitor and review the status of risk present in the data centre8. Reduce the frequency and magnitude of incidents9. Detect and respond to events when they occur10. Meet regulatory and compliance requirements11. Support certification processes such as ISO/IEC 2700112. Support overall corporate and IT governance
Every client of Nexus Human has a dedicated account manager who
provides advice and guidance regarding training solutions and
manages the relationship end-to-end.
Hear from our clients and delegates about their experiences with Nexus Human.
From engaging courses to expert instructors, discover why learners and
organizations trust us for professional development.
This was my 2nd course with Nexus Human and I enjoy the format of the
courses.
This was very well-run, the instructor was superb and I will get a lot
of
benefit
from having access for the next 6 months. I look forward to the next
course.
Cathal
Kerry, Ireland
This was my 2nd course with Nexus Human and I enjoy the format of the
courses.
This was very well-run, the instructor was superb and I will get a lot
of
benefit
from having access for the next 6 months. I look forward to the next
course.
Cathal
Kerry, Ireland
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