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Introduction to service in Dynamics 365

Name: Introduction to service in Dynamics 365
Availability: InStock
Rating: 4.6 (5878 reviews)

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact...

4.6 out of 5 rating
Last updated : 23/07/2026
English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

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Download Overview

Duration:

8.00 hours

6.5 CPD hours

Overview:

Description:

- Describe the foundations of Dynamics 365 customer engagement apps
- Explore self-service capabilities in Dynamics 365
- Explore case management in Dynamics 365 Contact Center
- Describe workforce management in Dynamics 365 Contact Center
- Utilize onsite service capabilities in Dynamics 365 Field Service
- Describe shared capabilities in Dynamics 365 customer engagement apps

Available Delivery Options for Introduction to service in Dynamics 365

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

How many CPD hours does Introduction to service in Dynamics 365 provide?

The 1 day Introduction to service in Dynamics 365 course gives you up to 6.5 CPD hours/structured learning hours.

Who is the correct audience for Introduction to service in Dynamics 365?

This course is tailored for professionals who aim to enhance and automate business processes using Dynamics 365 customer engagement apps, while leveraging native interconnectivity with Microsoft 365. It is ideal for those looking to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.

Do you provide training for Introduction to service in Dynamics 365?

Yes, we provide corporate training, dedicated training and closed classes for Introduction to service in Dynamics 365. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of Introduction to service in Dynamics 365?

The Introduction to service in Dynamics 365 training takes place over 1 day(s), with each day lasting approximately 8.00 hours including breaks.

What other terms do people search for?

Popular related searches include: Introduction to service in Dynamics 365, Microsoft Dynamics 365, AB-6004

Why are Nexus Human the best provider for Introduction to service in Dynamics 365?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for Introduction to service in Dynamics 365?

Yes, the discount code PENPAL5 is currently available for Introduction to service in Dynamics 365 training. Only one discount code can be used per booking.

DURATION 8.00 Hours

No scheduled classes available at this time.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable.

To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.