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ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam

Name: ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam
Price: 2385.00 USD
Availability: InStock
Rating: 4.6 (5878 reviews)

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam...

4.6 out of 5 rating
Last updated : 23/07/2026
English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

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Download Overview

Duration:

24.00 hours

19.5 CPD hours

Overview:

Description:

Course Outline:

How customer journeys are designed

Understand the concept of the customer journey
Understand the ways of designing and improving customer journeys

How to target markets and stakeholders

Understand the characteristics of markets
Understand marketing activities and techniques
Know how to describe customer needs and internal and external factors that affect these
Know how to identify service providers and explain their value propositions

How to foster stakeholder relationships

Understand the concepts mutual readiness and maturity
Understand the different supplier and partner relationship types, and how these are managed
Know how to develop customer relationships
Know how to analyze customer needs
Know how to use communication and collaboration activities and techniques
Know how the Relationship management practice can be applied to enable and contribute to fostering relationships
Know how the Supplier management practice can be applied to enable and contribute to supplier and partner relationships management

How to shape demand and define service offerings

Understand methods for designing digital service experiences based on value driven, data driven and user centered service design
Understand approaches for selling and obtaining service offerings
Know how to capture, influence and manage demand and opportunities
Know how to collect, specify and prioritize requirements from a diverse range of stakeholders
Know how the Business analysis practice can be applied to enable and contribute to requirement management and service design

How to align expectations and agree details of services

Know how to plan for value co-creation
Know how to negotiate and agree service utility, warranty and experience
Know how the Service level management practice can be applied to enable and contribute to service expectation management

How to onboard and offboard customers and users

Understand key transition, onboarding and offboarding activities
Understand the ways of relating with users and fostering user relationships
Understand how users are authorized and entitled to services
Understand different approaches to mutual elevation of customer, user and service provider capabilities
Know how to prepare onboarding and offboarding plans
Know how to develop user engagement and delivery channels
Know how the Service Catalogue management practice can be applied to enable and contribute to offering user services
Know how the Service Desk practice can be applied to enable and contribute to user engagement

How to act together to ensure continual value co-creation

Understand how users can request services
Understand methods for triaging of user requests
Understand the concept of user communities
Understand methods for encouraging and managing customer and user feedback
Know how to foster a service mindset (attitude, behavior and culture)
Know how to use different approaches to provision of user services
Know how to seize and deal with customer and user moments of truth
Know how the Service request management practice can be applied to enable and contribute to service usage

How to realize and validate service value

Understand methods for measuring service usage and customer and user experience and satisfaction
Understand charging mechanisms
Know how to assess service value realization
Know how to prepare to evaluate and improve the customer journey
Know how the Portfolio management practice can be applied to enable and contribute to service value realization
ITIL®© is a registered trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved. The Swirl logo is a trade mark PeopleCert Limited used, under permission of PeopleCert Limited. All rights reserved. IT Infrastructure Library®© is a registered trade mark of the PeopleCert Limited used, under permission of PeopleCert Limited. All rights reserved.

Available Delivery Options for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

Which exam does ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam prepare you for?

The ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam prepares you for the 'ITIL® 4 Specialist - Drive Stakeholder Value (DSV); ITIL' official exam. You can take this exam at any exam center across United Kingdom including London, Manchester, Birmingham, Edinburgh or live online wherever you are.

How many CPD hours does ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam provide?

The 3 day ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam course gives you up to 19.5 CPD hours/structured learning hours.

Who is the correct audience for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam?

The target audience include, but is not limited to: Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants

Do you provide training for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam?

Yes, we provide corporate training, dedicated training and closed classes for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam?

The ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam training takes place over 3 day(s), with each day lasting approximately 24.00 hours including breaks.

Why are Nexus Human the best provider for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam?

Yes, the discount code PENPAL5 is currently available for ITIL® 4 Specialist - Drive Stakeholder Value (DSV) with Exam training. Only one discount code can be used per booking.

DURATION 1 Day

No upcoming local classes scheduled.

09 Dec 26

09:00 – 17:00

Virtual

$2,385.00

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable.

To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.